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These Subscription Terms explain MyMEX pricing, billing, card capacity, renewals, cancellation, failed payments and payment-provider responsibilities.
The order presented before PayPal approval identifies the customer, active-card capacity, billing interval, price version, currency, total amount, payment provider and provider subscription reference where available. The subscription begins only when PayPal confirms activation. No paid capacity is activated merely because an account or workspace was created.
A monthly subscription is month-to-month. The customer authorises PayPal to collect the displayed monthly amount each month until the subscription is cancelled, expires, is suspended or is replaced by another approved billing arrangement.
An annual subscription is prepaid for a twelve-month access period at the displayed annual amount. The customer may cancel the next renewal, but access continues through the paid annual period unless the account is suspended for a lawful reason such as abuse, fraud, security risk or a serious breach.
Prices are calculated from approved active-card capacity and the published price version shown before checkout. PayPal processes recurring payments under its own terms. Taxes, exchange costs or provider charges apply only where displayed or required by law. The customer authorises the payment schedule approved in PayPal.
Each active, non-archived card consumes one purchased card place. Archived cards remain stored without consuming paid capacity. Added capacity is subject to the current published price and PayPal approval. Capacity cannot be reduced below the current active-card count.
Cancellation stops the next renewal or future recurring payment. It does not immediately delete the workspace, remove published cards or disable access for a period that has already been paid, unless a lawful suspension or termination reason applies. MyMEX records the cancellation time, effective date and responsible user where the cancellation is requested through the platform.
Where a PayPal subscription is active, MyMEX must cancel or suspend the PayPal recurring subscription before treating the cancellation as completed. A local database flag alone is not enough to stop a PayPal charge. Customers may also cancel from PayPal, but should use the MyMEX support or cancellation workflow so access, audit records and final account treatment can be confirmed.
PayPal may retry a failed payment. MyMEX may mark the subscription as past due, provide a reasonable grace period, notify the account owner and then suspend publishing or administration if payment remains overdue. Suspension does not erase tenant data or waive lawful amounts due. Access can be restored after verified payment or another approved access arrangement.
Completed periods are not automatically refundable. Any refund or credit will be determined under applicable law, the value already supplied, amounts still belonging to the customer, the reason for cancellation and any written commercial approval. Nothing in these terms removes a mandatory refund, cooling-off or remedy right.
A trial does not create a PayPal charge and does not automatically convert into a paid subscription. A paid subscription begins only after a separate order and PayPal approval. Complimentary or trial access may expire or be withdrawn according to its stated conditions, subject to any separate written agreement.
MyMEX stores the accepted document version, acceptance time, authorised account, billing interval, price, currency, active-card capacity, payment provider reference, order context and document fingerprint. The person approving checkout confirms authority to purchase for the named customer. Customers must promptly correct an incorrect legal-party classification.
A signed enterprise order or statement of work may add specific commercial terms. If it conflicts with these Subscription Terms, the signed order controls only for that subject. Mandatory South African consumer rights and any other mandatory legal rights always prevail to the extent they cannot lawfully be varied.
Billing, renewal and cancellation requests may be submitted through the recorded support form or to admin@motoringexcellence.com. Do not send passwords, full payment credentials or PayPal secrets to support.
